Terms and Conditions

Refund policy:

  • Customers can exchange items only. Refunds cannot be issued.
  • Customers can return products for exchange up to 30 days from date of order.
  • To be eligible for an exchange, items must be returned as received with no stains or marks.
  • Please phone (02) 8337 3600 or email shop@windgap.org.au to contact our customer service team to request an exchange.
  • Return shipping is at the customer’s expense.
  • Exchanges can be processed within 14 business days from receiving the returned items to Windgap.
  • Items purchased come with a 12 month warranty. Proof of purchase should be retained. The Windgap Foundation has sourced good quality suppliers in the production of custom merchandise to ensure available items are durable and user friendly.

Terms of service:

  • Full payments must be made before items are shipped.
  • Items can be posted anywhere within Australia. We cannot provide international shipping on orders.
  • Australia Post tracking is available on shipping.

Shipping policy:

  • Australia Post is our preferred shipment carrier.
  • Your items will be dispatched within 7 days of your order being received.
  • Windgap also offers ‘click and collect’ from our Head Office at the Windgap Foundation, located at Botany Grove Business Park, Tenancy 2, Unit 1, 14A Baker Street, Banksmeadow, NSW.
  • All click and collect customers must follow the site requirements in place at that time, in addition to Windgap’s COVID-Safe Plan and NSW Health rules.

Privacy policy:

  • The Windgap Foundation Limited will only collect the data required to complete your transaction and order, including your name, email address, phone number, postal address and payment details.
  • Our web server does not store personal information when you visit our website or purchase items online. Some of our web pages use cookies (recording an IP address only) to analyse the usage of visitors to our website.
  • Windgap Foundation will send you emails to let you know about our news, new products available within our shop, and upcoming events you may like to attend and support, from time to time. You are able to unsubscribe at any time from this email correspondence.

Contacting us:

  • Please contact us if you have any further questions or enquiries on (02) 8337 3600 Monday to Friday 8am-4.30pm or email us at: shop@windgap.org.au.